FAQ

If you decide an item isn't the right fit for you, email info@brokenbrandclothing.com to process your request. Returns must be sent back within 14 days of delivery. The 14-day time frame starts when an item is delivered. If your order is arriving in multiple shipments, you may have different return windows. When returning clothing items to Broken Brand, it is important to note that items must be returned in the condition that you received them. This means that items listed as "New with Tags" must have the original tags attached and clothing must not be worn or washed. Additionally, please be aware that the original shipping charge for returned items will not be refunded. It is also important to understand that final-sale items may not be returned. Thank you for your understanding and adherence to these guidelines.

You can reach customer service at Broken Brand by emailing us at info@brokenbrandclothing.com. Please note that all Broken Brand customer service questions will be handled via this email. Our dedicated team is committed to promptly addressing any inquiries, concerns, or feedback you may have about our clothing products or services. Whether you have questions about sizing, shipping, returns, or any other matter, we are here to assist you and ensure a positive experience with Broken Brand.

It takes approximately 1-2 business days to process your order. Once shipped, you should receive it in 3-8 business days. At Broken Brand, we strive to ensure that your order is processed and shipped in a timely manner, and we work with trusted shipping partners to deliver your items efficiently. Should you have any concerns or inquiries about your order, our customer service team is readily available to assist you.

At this time, Broken Brand currently only ships to locations within the United States. We apologize for any inconvenience this may cause for our international customers, but we are working to expand our shipping capabilities in the future. Thank you for your understanding and continued support.

Unfortunately, expedited shipping is not available at this time. At Broken Brand, we strive to provide high-quality clothing with a focus on sustainability and ethical production. While we understand the importance of timely delivery, our current shipping options are designed to minimize our environmental impact and support fair labor practices. We appreciate your understanding and are dedicated to providing exceptional customer service and top-notch products. If you have any specific concerns about shipping, please feel free to reach out to our customer support team for assistance. Thank you for supporting our commitment to responsible fashion.

To cancel your order with Broken Brand, please reach out to info@brokenbrandclothing.com with your order number to request a cancellation. We will do our best to accommodate your request. However, if a cancellation is not possible due to immediate processing, please take advantage of our easy returns process. Once you receive your order, simply follow up with infor@brokenbrandclothiing.com to initiate a return. We strive to provide a seamless and customer-focused experience, and we are committed to ensuring that you are satisfied with your purchase from Broken Brand.